Need help with your reservation with Booking.com? Make sure to prepare yourselves for some of the worst customer support interactions you can imagine
Since this is a consumer blog today I decided to share my extremely bad experience with Booking.com support team.
How did it all started?
Almost a month ago I decided to take advantage of their so called " " program (also known as Refer a friend) which is a referral program which allows you to share personal unique link which your friends can use when making the reservation. So, what's the benefit - if anyone uses this link to book their stay you get $15 after their stay. And here is what's exactly said on Booking's site:
"After their stay, you get US$15 back on your credit card! (And your friend gets 10% back.)"
Everything looks fine so far, I have used the link to share with my friends and actually one of them used it shortly. What went wrong is the fact that Booking.com promises to pay the referral seven working days after the guests check out as stated on their website: "You should receive your reward within seven working days after giving us your card details". And as you can guess 20 days later the $15 are still not transferred, neither my friend received their 10% back.